Caring for fabric

We select the best fabrics for the upholstery process, from suppliers around the world. They represent a balance of quality and style, combining beauty with practicality. We subject all our fabrics to rigorous testing such as the Martindale test, to determine resistance to wear and tear. Removing stains Dab with absorbent paper or a white, […]

Caring for leather

All our pieces are made by hand in our Lancashire workshop by a single artisan. This guide covers everything you need to know to make sure your furniture lasts long into the future. Natural Markings Markings such as scars, insect bites, wrinkles and veining are natural characteristics of real leather. Colour variations do also occur […]

Disputes

Whilst we hope that you are pleased with the service that we provide, we understand that sometimes things go wrong. When this happens, we will always try to resolve the issue to your satisfaction. Where we are unable to do this, we follow a codified escalation procedure, where the dispute is escalated to a director […]

Payment terms

If you would like to order from us you can do this a number of ways. Website order You can order products from our standard range from our website at any time. The accepted payment methods for website orders are bank transfer and credit card payment. We also offer interest free credit. Telephone order To […]

Placing an order

If you would like to order from us you can do this a number of ways. Website order You can order products from our standard range from our website at any time. The accepted payment methods for website orders are bank transfer and credit card payment. We also offer interest free credit. Telephone order To […]

Payment methods

Credit Card Payments Payments are accepted via credit or debit card. Accepted credit cards are Visa, American Express and Mastercard. All transactions are secured. Our website is encrypted with an SSL system to protect personal and payment data. You can verify this when you see the secure padlock icon in your browser address bar. For […]

UK Delivery

Booking the delivery When you order a product from our website you will be able to see a date when the item will be ready. We will call you on the telephone number that you provided when you confirmed the order, at least 3 days before you order due date to arrange a delivery date […]

Free fabric samples

For every product on our website we offer a free fabric sample service. You can order as many samples as you want and will post them to you within 1 working day. Our customisation service allows you to use any fabric or leather on any piece of furniture at no extra cost. Our fabric samples collection […]

Guarantee and warranty

All of our products are guaranteed: Seating is normally guaranteed for 15 years and beds for 10 years, but you should check the product page to find the precise guarantee duration. Our guarantee covers The frame and its integrity. The material used for the covering. The foam and the filling. Details such as studs and […]

Custom orders and configurations

Complimentary adjustments Our complimentary adjustment service covers: Small changes to the size of your product, within 20mm either way. Change of fabric. Different feet. Different brass studs or piping. Different arrangement or style of buttoning. Price bearing adjustments We have built our business as a custom furniture shop and we’re able to customise your furniture […]



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