Archive for the ‘Polcies & Legal’ Category

Disputes

Whilst we hope that you are pleased with the service that we provide, we understand that sometimes things go wrong. When this happens, we will always try to resolve the issue to your satisfaction.

Where we are unable to do this, we follow a codified escalation procedure, where the dispute is escalated to a director and then to a third party mediator.

The dispute process

Starting a dispute

In the first instance you should call us or email us clearly outlining the issue. We will hopefully be able to resolve it there and then, but if not you should state your dissatisfaction with our proposed solution.

Further help and advice

You can receive further help and advice in dealing with disputes from the Citizens Advice Bureau and the Furniture Ombudsman. You can also seek independent legal advice.

You are also covered by the consumer rights act which is outlined here https://www.which.co.uk/consumer-rights/regulation/consumer-rights-act



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