Archive for the ‘Product Care’ Category

Caring for fabric

We select the best fabrics for the upholstery process, from suppliers around the world. They represent a balance of quality and style, combining beauty with practicality. We subject all our fabrics to rigorous testing such as the Martindale test, to determine resistance to wear and tear.

Removing stains

Dab with absorbent paper or a white, non-abrasive cloth and then remove the stain. Wash using colourless, mild soapsuds only, obtained by shaking the container vigorously if the stain persists. Then remove the stain using 10% denatured alcohol only, diluted in water. Dry immediately with warm air using a hair dryer. Direct the jet of warm air from the outside, working towards the centre of the damp area.

Do not:

  • Position upholstery less than 50 cm away from heat sources such as heaters or radiators.
  • Expose the sofa to direct sunlight or to powerful lamps to ensure the colour of the covering remains bright.

General Care

To remove dust, brush delicately using a brush with soft bristles, or use a vacuum cleaner on its the medium power output setting using the most suitable accessory supplied with the cleaner, taking care not to rub the accessory directly against the covering.

To maintain the aesthetic appearance of the fabric, it is advisable to treat each stain immediately before it becomes absorbed excessively: this will prevent prolonged or abrasive treatments being required.

If you deem it necessary to use solvents, avoid applying them directly on the stain. Pour the solvent onto a clean cloth: each treatment should first be tested on a hidden area of the sofa covering. Clean the stain using a circular movement, working from the outside towards the centre. Always take care to rub each stain delicately.

Caring for leather

All our pieces are made by hand in our Lancashire workshop by a single artisan. This guide covers everything you need to know to make sure your furniture lasts long into the future.

Natural Markings

Markings such as scars, insect bites, wrinkles and veining are natural characteristics of real leather. Colour variations do also occur within a single hide. These indicate authenticity and shouldn’t be seen as defects, but as markers of quality.

General Cleaning

We recommend that you clean leather upholstery using a neutral soap or baby shampoo diluted with water, and a dry, soft, white cloth. We do not recommend using any kind of conditioner or chemicals. Just dusting and cleaning up spots when they occur should be enough to ensure a long life. Remember that leather is a natural material that lives and breathes. Changes will therefore occur naturally as it ages.

Stains

For stains caused by soft drinks, coffee, tea, milk, chocolate, oil, fat, cosmetics, foundation cream: remove the stain from the surface as quickly as possible by dabbing with absorbent cloth or paper.

Then delicately rub, working from the outside towards the centre of the stain using a cloth soaked in a water and mild white soap solution. Do not soak the leather surface, and dry the surface immediately using a clean cloth. Do not dry the leather in direct sunlight or with a hair dryer.

Do not:

  • Expose to direct sunlight or to powerful lamps to ensure the colour of the covering remains bright.
  • Use unapproved detergents which may irreparably damage the leather covering, causing cracks and changes in colour.
  • Position less than 50 cm away from heat sources such as heaters, radiators or fires.

Repairs and spare parts

We build our sofas and beds according to traditional upholstery techniques which allow sfor repairs and replacement of parts and components. This is important, as our furniture is built to last and it doesn’t make sense to dispose of such a well-made piece of furniture because a single component breaks.

Component Replacement

If a part of your furniture breaks, you can contact us for replacement parts. Because not all components are the same, the costs given below are approximate.

Replacement parts for chairs and sofas

Foot £30 — £50
Fabric cushion £100 — £150
Leather cushion £150 — 250

Replacement parts for beds and ottomans

Ottoman piston £50
Ottoman foot £20
Bed foot end £200 – £400
Slats £100 – £200
Sprung slats £200 – £300
Headboard £200 – £400
Footboard £100 – £300
Side rails £100 – £115

Repairs

If your furniture requires a repair that can not be facilitated by a spare part, we can send an upholsterer to your home to inspect the damage. We will either carry out a repair there and then or bring your furniture back to our workshop for a full repair.

If we take away your sofa, bed or chair, we’ll be able to issue you with a temporary replacement of an equivalent style and colour.

Please contact us on 01254 457866 or service@portabello.eu if you require this service.



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