Whilst we hope that you are pleased with the service that we provide, we understand that sometimes things go wrong. When this happens, we will always try to resolve the issue to your satisfaction.
Where we are unable to do this, we follow a codified escalation procedure, where the dispute is escalated to a director and then to a third party mediator.
The dispute process
Starting a dispute
In the first instance you should call us or email us clearly outlining the issue. We will hopefully be able to resolve it there and then, but if not you should state your dissatisfaction with our proposed solution.
Further help and advice
You are also covered by the consumer rights act which is outlined here https://www.which.co.uk/consumer-rights/regulation/consumer-rights-act